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How marvel77 Handles Your Privacy

We collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your login secure.

Data CollectionPayment PrivacyAccount ControlCookie UseYour Rights

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DATA HANDLING PRACTICES

How We Protect and Manage Information

We designed every data-handling layer around the principle of collecting only what serves your account. From encrypted storage to clear retention windows, here is how each part works so you can judge our practices for yourself.

Encryption at Rest All personal records sit behind encryption. Your identity documents, transaction logs and contact details are never stored as plain text on our servers, reducing exposure if any single system is compromised.

Cookie Scope Session cookies expire when you close the browser. Analytics cookies track page-load speed and lobby navigation patterns only — they never capture payment PINs, OTP codes or wallet balances from your DANA or OVO app.

Account Security Layers Login attempts from a new device trigger an OTP sent to your registered number. If you lose access to that number, identity verification through document upload is the fallback — no shortcut that skips proof of ownership.

Retention Period We keep your data while your account remains active. After you request deletion we remove personally identifiable records within the timeframe required, retaining only anonymised transaction logs where regulation demands.

Third-Party Limits Payment processors like DANA, OVO and GoPay receive only the transaction amount and reference ID needed to clear your deposit or withdrawal. We do not pass your full profile, browsing history or device fingerprint to them.

Requesting Changes You can ask for a full data export, specific corrections, or complete deletion through live chat or email. We verify your identity via OTP before actioning any request so nobody else can modify your records.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about your personal information or want to exercise any of your data rights, our team is reachable through multiple channels. We respond to privacy-related requests with higher priority than general queries, and we aim to acknowledge every data request within a reasonable window.

Team online

Live Chat

Tap the chat icon inside your account dashboard to reach a support agent directly. Privacy questions are flagged and routed to the data team so you get a focused response without repeating yourself across departments.

Email

Send your data request to our support email with the subject line containing your registered username. Include the specific action you want — access, correction, or deletion — and we will confirm receipt and next steps.

Account Settings

Inside your profile page you can update your phone number, email and display name yourself without waiting for support. For deeper changes like identity document replacement, the settings page walks you through the upload flow.

Our Privacy Policy in Full

marvel77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

marvel77 processes personal data under a framework that depends on local law and is available where local law permits. When you open an account, we collect your name, email, phone number and any identity documents you upload during wallet verification. Transaction records from DANA, OVO or

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GoPay deposits and withdrawals are stored so we can reconcile your balance and investigate disputes if they arise. We use device identifiers and IP addresses to detect unauthorised access — if someone in Yogyakarta tries to log in on a device you have never used before,
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the system flags it and sends you an OTP challenge. Session cookies keep you signed in while you browse; analytics cookies help us understand which lobby sections load slowly on lower-end Android devices so we can fix them. We do not sell your information to advertisers
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or share it with unrelated third parties. Data is retained for as long as your account is active plus any period required by applicable regulation. You can request a copy of your stored data, ask for corrections, or request deletion by contacting our support channels listed
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below. Where we use third-party payment processors, their own privacy terms apply to the data they handle on their side of the transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

Below are the questions our support team receives most often regarding personal data, cookies, and account privacy at marvel77. Each answer reflects our current operational practice.

We ask for your name, email address, phone number and a password. If you later verify your wallet for withdrawals, we also collect an identity document photo. No additional data is gathered unless you contact support and voluntarily provide it.

We store only the transaction reference and amount for reconciliation. Your e-wallet PIN, balance or linked bank details stay on the payment provider's side and are never transmitted to our servers during a deposit or withdrawal.

Open live chat or email support with your registered username and state that you want full deletion. After OTP verification, we remove identifiable records and confirm completion. Anonymised transaction logs may remain where regulation requires.

Session cookies are required to keep you logged in. Analytics cookies are optional — you can block them in your browser settings without losing account functionality. We do not use advertising cookies or cross-site trackers.

Only the data and compliance team can view full identity records. Support agents see your username and contact details to help with queries but cannot access uploaded documents or raw transaction logs without escalation.

No. We do not sell, rent or share your personal information with advertisers or unrelated companies. Third-party payment processors receive the minimum data needed to complete your DANA, OVO or GoPay transaction and nothing more.

If a breach exposes personal records, we notify affected accounts through email and in-app alert with details on what was exposed and recommended actions. We also review and patch the vulnerability before restoring normal operations.

Yes. Request a data export through live chat or email. After OTP identity check, we compile your profile details, transaction history and any support correspondence into a downloadable file and send you the link.

Inactive accounts retain data for the period local regulation requires. After that window, identifiable information is purged automatically. You can speed this up by submitting a deletion request through our support channels at any time.

Your location does not change how we handle your data. The same encryption, retention and access controls apply regardless of where in Indonesia you connect from. IP address is logged for security but not shared externally.

How marvel77 Handles Your Privacy

How We Protect and Manage Information

Reach Us About Your Data

Live Chat

Email

Account Settings

Common Questions About Your Data

01 What personal data does marvel77 collect when I register?

02 Does marvel77 store my DANA, OVO or GoPay account details?

03 How can I request deletion of my account data?

04 Are cookies required to use the marvel77 site?

05 Who has access to my personal information internally?

06 Will my data be shared with third parties for marketing?

07 How does marvel77 handle a data breach?

08 Can I get a copy of all data marvel77 holds about me?

09 How long does marvel77 keep my data after I stop using my account?

10 Does accessing marvel77 from Batam or another city affect my privacy?

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